2021 was an interesting year for the payment industry. A year of 'TRANSITION’! The sector witnessed handsome investments and outperformed despite the bearish market. Most importantly, shift towards an evolution—Payments 4.X, attracting tech players, fostering customers’ demand, and fueling industry consolidation. Today, payments are increasingly becoming an enabling function (both embedded & invisible) to provide seamless, immersive, and frictionless CX.
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